My experience at the Frontier Airlines New York Office was a mix. The office was easy to find, conveniently located, and the staff was pleasant. However, the wait time was longer than expected, which was a disappointment. After I was attended, the customer service representative was helpful in addressing my problems. I enjoyed their friendliness, however I believed the office could benefit from a more streamlined approach to cut wait times. Overall, it was a decent experience, although efficiency may be improved.
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