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The LOT Polish Airlines Frankfurt Office was really helpful when I recently visited. My luggage was having some problems, and I wasn't sure who to ask. I was given the luggage department's contact information and an explanation of everything by the office staff. They were gentle and composed. For my journey to Poland, they even provided me with travel advice. They made my trip much smoother, and for that I am quite grateful. Knowing that actual people are available to assist you in times of need is a comforting sensation.