I had an amazing first encounter visiting the British Airways New York Office. When I had a question concerning my frequent flyer points, the personnel was really helpful. They gave me advice on maximizing my future rewards and described how I might use my miles to upgrade. Their thorough explanations and patience really helped. They truly appeared ready to help, and I never felt hurried. The well-kept and organized office provided guests with a welcoming atmosphere. My faith in British Airways and their dedication to customer satisfaction was strengthened by this encounter. I would be happy to come back for more help.