When I initially entered the Etihad Airways New York Office, I was welcomed with open arms. The personnel was polite, professional, and willing to help. They gave me concise answers to my queries concerning baggage regulations, in-flight amenities, and visa needs for my next trip. I felt appreciated as a customer because of their attention to detail. Additionally, they assisted me in signing up for Etihad Guest, their fantastic rewards frequent flyer program. I felt confidence in my choice to fly with Etihad Airways after receiving such outstanding customer service, which was a welcome change.