I had a smooth and memorable recent visit to the Air Canada London office. I was welcomed and shown to the right desk by a kind receptionist. The professionalism and efficiency of the office workers immediately put me at ease. I was there to fix a minor issue with my upcoming flight, and I was happy to find that the staff was proactive in offering alternatives in addition to being quick to address my concerns. Throughout the process, the staff took the time to walk me through each stage, and I appreciated the transparency and unambiguous communication. The office space was modern, orderly, and equipped with practical signage and cozy seating areas.
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