My favorite travel memories started at the KLM Airlines Office in Guatemala where first-rate service transformed a simple flying question into the beginning of an easy trip. Anticipating a lengthy wait and perplexing procedures, I went to the office with the hopes of making some changes to a foreign itinerary. Rather, a kind, competent staff welcomed me and treated me like a valued traveler rather than just a passenger. The staff listened to my itinerary, made wise layover suggestions, and even assisted me in accessing Flying Blue reward program advantages that I had not previously fully utilized. They carefully explained my options for meal preferences and seat upgrades.